Returns Policy
For any reason you are not quite satisfied with your purchase, you are welcome to return your order within 30 days of purchase. We just ask that all products are unworn, in new condition with swing tags attached, and any packaging included.
For full price items or items on a limited-time promotion – the product can be returned online or in store for a full refund. We can offer exchanges, refunds, or store credit at any DECJUBA stores.
For sale items – while we do not offer returns, we are happy for you to pop in store for an exchange or store credit.
What products can't be returned?
Please note that due to the nature of some products, there are some items that we can't offer returns or exchanges for.
*When trying on swimwear the protective hygiene strip must remain in place, and not removed or altered if returning. Swimwear can only be returned via the online returns portal. Swimwear can't be returned or exchanged in any store.
*We do not accept refunds or exchanges on DECJUBA Beauty products, SWIISH, jewellery, or bodysuits.
*International orders are not eligible for return.
*All CB4BC items are final sale. Unfortunately, we are unable to offer refunds, exchanges, or store credits on any CB4BC purchases. Thank you for understanding and supporting such an important cause.
How to make a return?
In store and Click & Collect purchases can only be returned or exchanged in store. Full price orders made online using the payment options Zippay and Klarna can only be returned via online, and for refund only. We can offer an exchange in store for an alternate item, size, or colour.
OPTION 1: IN STORE
1. Make sure you meet the above returns policy conditions.
2. Please bring your item and proof of purchase to any DECJUBA store.
3. Psst! We suggest taking a look around our amazing stores for a new favourite that feels more like you.
OPTION 2: ONLINE
1. Make sure you meet the above returns policy conditions.
2. You can return your online order for a standard refund with Refundid via our returns portal here. Note: we do not cover the cost of return shipping unless the garment is deemed faulty.
3. If instead of a return you would like to exchange for an alternate item, size, or colour, please visit your nearest DECJUBA store and read the above options. Find a store here.
Can I return DECJUBA products I purchased from stockists, and vice versa?
If you purchased DECJUBA from Myer, The Iconic, or another stockist, you'll need to contact them directly for returns. Items bought from stockists can't be returned to us – and vice versa.
Consumer Guarantees
DECJUBA reserves the right to refuse any returns or exchanges that do not comply with the above conditions. Our Returns Policy is in addition to your consumer guarantees under The Australian Consumer Law.
EU Right of Withdrawal
If your order is delivered to an address in the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
You can exercise your right of withdrawal by using our online withdrawal function here: EU Order Withdrawal.
Once your request has been submitted, we will send you an email confirming receipt of your withdrawal request. This confirmation will include the details submitted, along with the date and time your request was received.
After submitting your withdrawal request, you must return your item to us in accordance with the return instructions provided. Items should be returned unworn, in their original condition, with swing tags attached and any original packaging included.
We do not cover the cost of return shipping unless the garment is deemed faulty or we are required to do so by law. If you believe your item is faulty, please contact our customer service team.
Your statutory right of withdrawal is in addition to any rights you may have under our standard returns policy.
