USA Returns Policy
If for any reason you’re not completely satisfied with your purchase, you’re welcome to return your order within 30 days of purchase.
We just ask that items are unworn, in their original condition, with swing tags attached and any packaging is included.
You can return your online order for a refund with Refundid via our returns portal here.
Note: we do not cover the cost of return shipping unless the garment is deemed faulty.
Please contact customer service if your item is faulty.
The cost to return is $10 USD.
EU Right of Withdrawal
If your order is delivered to an address in the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
You can exercise your right of withdrawal by using our online withdrawal function here: EU Order Withdrawal.
Once your request has been submitted, we will send you an email confirming receipt of your withdrawal request. This confirmation will include the details submitted, along with the date and time your request was received.
After submitting your withdrawal request, you must return your item to us in accordance with the return instructions provided. Items should be returned unworn, in their original condition, with swing tags attached and any original packaging included.
We do not cover the cost of return shipping unless the garment is deemed faulty or we are required to do so by law. If you believe your item is faulty, please contact our customer service team.
Your statutory right of withdrawal is in addition to any rights you may have under our standard returns policy.
Rest of world
International returns accepted at customer cost. Exclusions apply.
What products can’t be returned?
A few items have special conditions due to their nature:
US orders are eligible for returns. All other International orders are not eligible for return.
Swimwear must be tried on with the protective hygiene strip in place. If this has been removed or altered, we’re unable to accept the return. Swimwear must be returned via our online returns portal and can’t be returned or exchanged in-store.
We’re unable to offer refunds or exchanges on DECJUBA Beauty products, SWIISH, jewellery, or bodysuits.
How to make a US return?
You can return your online order for a standard or instant refund (via Refundid) through our returns portal. Click here to get started.
Can I return DECJUBA products I purchased from stockists, and vice versa?
If you purchased a DECJUBA item from one of our stockists (like Myer or THE ICONIC), their team will be best placed to help with returns—just reach out to their customer service. Items purchased directly from DECJUBA can’t be returned to stockists.
Consumer Guarantees
We reserve the right to refuse returns or exchanges that don’t meet the above conditions. This policy is in addition to your rights under the Australian Consumer Law.
EU Order Withdrawal
If your order is delivered to an address in the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
You can exercise your right of withdrawal by using our online withdrawal function here: EU Order Withdrawal.
Once your request has been submitted, we will send you an email confirming receipt of your withdrawal request. This confirmation will include the details submitted, along with the date and time your request was received.
After submitting your withdrawal request, you must return your item to us in accordance with the return instructions provided. Items should be returned unworn, in their original condition, with swing tags attached and any original packaging included.
We do not cover the cost of return shipping unless the garment is deemed faulty or we are required to do so by law. If you believe your item is faulty, please contact our customer service team.
Your statutory right of withdrawal is in addition to any rights you may have under our standard returns policy.
