Returns Policy
For any reason you are not quite satisfied with your purchase, you are welcome to return your order within 30 days of purchase. We just ask that all products are unworn, in new condition with swing tags attached, and any packaging included.
For full price items or items on a limited-time promotion – the product can be returned online or in store for a full refund. We can offer exchanges, refunds, or store credit at any DECJUBA store.
For sale items – while we do not offer returns, we are happy for you to pop in store for an exchange or store credit.
In store and Click & Collect purchases can only be returned or exchanged in store.
To return your online order, make sure it meets our returns policy conditions, then lodge through our Refundid returns portal. A $8.00 return fee applies and will be deducted from your refund.
Returns Policy
Changed your mind? It happens.
You can return eligible items within 30 days of purchase, provided they’re unworn, in new condition, with swing tags attached and any original packaging included.
What is DECJUBA’s returns policy?
DECJUBA offers 30-day returns on eligible items.
Returns in store
Full-price items returned to a DECJUBA store are eligible for a refund, exchange, or store credit. Sale items are eligible for an exchange or store credit only.
Returns online
Full-price items purchased online can be returned via our online returns process for a refund or size exchange. Sale items cannot be returned online but are eligible for an exchange or store credit only.
All items must be unworn, in their original condition, and have all tags attached. Proof of purchase is required.
For full details, see our Returns Policy.
Can I return full-price or promotional items?
Yes. Full-price items and items purchased during a limited-time promotion can be returned online or in store for a refund, exchange, or store credit, provided they meet our returns policy conditions.
Can I return sale items?
Sale items can’t be returned for a refund for change of mind.
You can return eligible sale items in store for an exchange or store credit, provided they meet our returns policy conditions.
Can I return an online order in store?
Yes. Eligible online orders can be returned in store for a refund, exchange, or store credit.
You can also return eligible online orders via our returns portal.
Can I return an in-store or Click & Collect purchase online?
No. In-store and Click & Collect purchases can only be returned or exchanged in store.
How do I return an online order?
To return an online order, check that your item meets our returns policy conditions, then lodge your return through our returns portal via Refundid.
A $8.00 return fee applies and will be deducted from your refund.
Start your return.
What products can’t be returned?
Please note that due to the nature of some products, there are some items that we can’t offer returns or exchanges for.
*When trying on swimwear the protective hygiene strip must remain in place, and not removed or altered if returning. Swimwear can only be returned via the online returns portal. Swimwear can’t be returned or exchanged in any store.
*We do not accept refunds or exchanges on DECJUBA Beauty products, jewellery, or bodysuits.
Can I return DECJUBA products purchased from a stockist?
No. DECJUBA products purchased from a stockist must be returned to the original place of purchase.
If you purchased DECJUBA from The Iconic or another stockist, you'll need to contact them directly for returns.
What if my item is faulty?
If you believe your item is faulty, please contact our customer service team or visit your nearest DECJUBA store.
We’ll assess the item and help you with the next steps.
Consumer Guarantees
DECJUBA reserves the right to refuse any returns or exchanges that do not comply with the above conditions. Our Returns Policy is in addition to your consumer guarantees under The New Zealand Consumer Law.
